Hascombe Hills Honey
Last updated: December 2025
This website is operated by Hascombe Hills Honey, a UK sole trader business (“we”, “us”, “our”).
We sell honey and related products online only.
Contact details are provided on our website.
By using our website or placing an order, you agree to these Terms and Conditions.
If you do not agree, you must not use this website or purchase our products.
You must be at least 18 years old and legally capable of entering into a contract to place an order.
All products are food items (honey) described on our website.
As a natural product, honey may vary in colour, flavour, texture, and crystallisation. This is normal and not a defect. Natural honey will crystallise over time. This is a natural process and can be reversed by gentle warming. Contact us if you need.
Product images are for illustration purposes only.
Prices are shown in GBP (£).
Prices include VAT where applicable.
Delivery costs are shown at checkout.
We reserve the right to correct pricing errors.
Placing an order constitutes an offer to purchase.
Order confirmation does not constitute acceptance.
A contract is formed once your order has been dispatched.
We reserve the right to refuse or cancel orders due to stock availability, errors, or suspected misuse.
Payment must be made in full at the time of ordering using the payment methods shown on the website.
All payments are handled securely by third-party payment providers. We do not store payment details.
Delivery is available to UK addresses only unless otherwise stated.
Delivery times are estimates and not guaranteed.
Risk passes to you upon delivery.
We are not responsible for delays caused by postal services or events beyond our control.
Due to the nature of our products as food items, we do not accept returns or exchanges for change of mind, including but not limited to:
This applies even if the product is unopened.
Your statutory rights under the Consumer Rights Act 2015 are not affected.
If your goods are:
Please contact us within a reasonable time after delivery, providing details and photos where possible.
Where a fault is confirmed, we will offer:
Orders may only be cancelled before dispatch.
Once dispatched, the no-returns policy applies unless the goods are faulty or incorrect.
You agree not to:
We may suspend access if misuse is suspected.
All website content, including text, images, logos, and branding, belongs to Hascombe Hills Honey and is protected by UK intellectual property laws.
Unauthorised use is prohibited.
Nothing in these Terms limits liability for:
Otherwise, liability is limited to the maximum extent permitted by law.
Personal data is handled in accordance with our Privacy Policy, in line with UK GDPR requirements.
We are not liable for delays or failure caused by circumstances beyond our reasonable control, including natural events or transport disruption.
These Terms are governed by English law, and disputes fall under the jurisdiction of the courts of England and Wales.
We may update these Terms at any time.
The version in force at the time of your order will apply.